SHIPPING POLICY

For our webshop, we are currently offering European Union-wide deliveries with UPS.

 

As we roast all your coffees per order the shipping time of your purchase depends on our next roast day. We ship webshop orders once per week and all orders made by early Tuesday morning leave at the latest on Wednesday.

All orders coming in after that will be shipped the week later.

RETURN POLICY

If after your purchase you for some reason decide not to want the product anymore you have the right to return the item/items you have bought within 14 days of purchase (unless the item is clearly personalized). 

Informing us and sending back the product


If you wish to return something you have bought from our online shop, you must simply let us know via email that you wish to cancel the purchase within 14 days of purchase.

You can send you cancellation notice by email to: hello@populus.coffee

Or if you wish to use the contact form on our website, you can find it here.

We will then provide you with a model withdrawal form, but filling this isn’t necessary. Informing us and sending back the product may happen at the same time but you have another 14 days to return the product after you have informed us of the cancellation.

 

Shipping fees and return fees
After we receive your returned items we will then refund your money asap (but at the latest within 14 days). The refund will include any shipping fees you have paid when the purchase was made unless we have made a special arrangement for shipping as per your wish. The shipping of the canceled items (unless they are somehow flawed) will happen at your expense.

WHOLESALE INQUIRIES

We are always happy to connect with other coffee lovers and to see our coffees finding new people. If you are interested in serving our coffees to your customers, co-workers, or colleagues please don't hesitate to give us a message.

 

You can send us an email to coffee@populus.coffee,

reach out through Instagram or Facebook, contact us through this contact form
or just simply give us a call, WhatsApp, or even a good old SMS: +49 (0) 172 8838 046.

We would love to get to know you and set you up with great coffee.